Checking an unexpected support message
Unexpected contact deserves an identity check before you share account information.
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TOPIC COLLECTION · 8 GUIDES
Account security
Recognise suspicious contact and protect information connected to existing accounts.
Urgency as a warning sign
A demand to act immediately can make it harder to check who is contacting you and what is being requested.
Protecting one-time security codes
A one-time code is intended for the process that generated it.
Password reuse and account exposure
Reusing a password connects otherwise separate accounts.
Recognising a lookalike address
Read the actual address before trusting a page's branding.
Remote-access requests from strangers
A person claiming to fix an account problem may ask to view or control your device.
Saving suspicious messages safely
Preserve enough information to explain a suspicious message without interacting with its links or attachments.
Reviewing account sessions
If a service offers a session or device list, review it through the genuine account settings.