Complaints and resolution · QUICK REFERENCE
Organising complaint attachments
Give every attachment a short, consistent name and include an index explaining why it matters. Keep originals unchanged and use copies for highlighting or redaction. This lets another reader distinguish the underlying evidence from your annotations.
A practical checklist
- Number files in chronological order.
- Describe each file in an attachment index.
- Keep annotated copies visibly separate.
Putting it in context
File 03 could be the original response, while 03-annotated highlights the relevant sentence. A reviewer can then check the annotation against the untouched source.
Keep in mind
Avoid sending identity documents or unrelated personal information merely to make a bundle look complete.
References & further reading
The checklist and examples are original editorial guidance. External links provide background within their stated scope; they do not validate an individual operator or case.
- Gambling Commission: how to complainGreat Britain · complaints guidance
- Operator Atlas: research methodologyOur original editorial method
About this edition: how the content is made · corrections & limitations