Complaints and resolution · QUICK REFERENCE
Preparing a one-page complaint summary
A concise summary should make the central issue understandable before the reader opens attachments. State what happened, when it happened, what evidence supports it and what response you are asking for. Keep unrelated background in a separate chronology.
A practical checklist
- Start with the specific unresolved issue.
- List a small set of key dates.
- Number supporting attachments.
Putting it in context
A reviewer should be able to connect each major statement to an attachment. Three clearly named records can be more useful than a large unsorted collection.
Keep in mind
A well-organised summary does not determine the merits of the complaint.
References & further reading
The checklist and examples are original editorial guidance. External links provide background within their stated scope; they do not validate an individual operator or case.
- Gambling Commission: how to complainGreat Britain · complaints guidance
- Operator Atlas: research methodologyOur original editorial method
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